RETURN & REFUND POLICY

1. Overview
At DERITCH, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy carefully.

2. Returns
You may request a return within 14 days of receiving your order. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

  • Accompanied by a receipt or proof of purchase.

3. Non-Returnable Items
Certain products are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, or plants).

  • Intimate or sanitary goods (e.g., underwear, swimwear, beauty products).

  • Custom or personalized items.

  • Digital products or gift cards.

4. Return Process
To initiate a return, please contact our customer support at info@deritch.com with your order number and reason for return. Once approved, you will receive instructions on where to send your return. Customers are responsible for return shipping costs.

5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 7-10 business days and credited to the original payment method.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving your order with photos of the damage. We will offer a replacement or full refund at no additional cost.

7. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at [Your Email].

8. Order Cancellations
Orders can only be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

9. Contact Information
For any questions or concerns about our return and refund policy, please contact us at info@deritch.com