SHIPPING

Shipping Policy

Last updated: 06-02-2025

Processing Time We process orders within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. In case of high order volume, processing time may take slightly longer.

Shipping Times We partner with Zendrop to ship orders directly from our suppliers to you. The estimated delivery times are as follows:

• United States: 7-15 business days

• Europe: 7-20 business days

• Australia & Canada: 10-20 business days

• Other countries: 10-30 business days

Note: These times are only estimates and may vary due to unforeseen circumstances such as customs inspections, carrier delays, or other logistical factors.

Shipping Costs We offer free shipping on all orders / or shipping costs are calculated at checkout (adjust to your shipping options).

Customs, Taxes, and Import Duties Your order may be subject to import duties, taxes, or customs fees, depending on the regulations of your country. These costs are the responsibility of the customer.

Order Tracking Once your order has been shipped, you will receive a tracking number via email. Please note that it may take a few days for tracking information to become available.

Lost or Delayed Shipments If your order has not arrived within the estimated delivery time, please contact us at [email/customer service]. We will do our best to resolve the issue. Please consider possible delays during peak periods.

Incorrect Address or Unclaimed Packages We are not responsible for orders lost due to an incorrectly provided address. Please double-check your details before placing an order. If a package is returned due to an incorrect address or failure to claim, additional shipping costs may apply.

Contact Do you have any questions about our shipping policy? Contact us at info@deritch.com.